Job Summary
We’re looking for an experienced Customer Relationship Manager (CRM) to join our team in Barakhamba, Connaught Place, Delhi. The ideal candidate will have at least 5 years of experience in managing customer relationships, driving client satisfaction, and fostering loyalty. This role requires a professional who is skilled in client interaction, problem-solving, and database management to ensure a seamless and positive customer experience.
Key Responsibilities
- Relationship Management: Build and maintain strong, long-lasting relationships with clients. Act as the primary point of contact for a portfolio of customers.
- Customer Support: Address and resolve client queries, concerns, and issues in a timely and professional manner.
- Data Management: Utilize CRM software to track all customer interactions, record feedback, and maintain an updated client database.
- Feedback & Strategy: Collect and analyze customer feedback to identify opportunities for improvement and contribute to the development of customer service strategies.
- Cross-Functional Collaboration: Work closely with sales, marketing, and technical teams to ensure client needs are met and business objectives are achieved.
Qualifications & Experience
- Experience: Minimum of 5 years of experience in a customer-facing role, preferably as a CRM or in a similar client management position.
- Education: Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
- Skills:
- Proficiency in using CRM software (e.g., Salesforce, HubSpot).
- Excellent communication and interpersonal skills.
- Strong problem-solving and negotiation abilities.
- Detail-oriented with strong organizational skills.
Salary & Location
- Salary: ₹40,000 to ₹50,000 per month, based on experience.
- Location: Barakhamba Road, Connaught Place, Delhi.