Company: Balaji Consultancy

Location: 100% Remote / Work From Home

Role: Backend Support & Voice Process (Malayalam)

We are looking for enthusiastic individuals with excellent communication skills in Malayalam to join our team as a Remote Backend Support Executive. This is a perfect opportunity for freshers or experienced individuals looking for a stable work-from-home career with a leading consultancy.

Key Responsibilities

• Customer Interaction: Handle inbound/outbound calls professionally in Malayalam to assist customers with queries.
• Backend Documentation: Accurately update customer records, call logs, and internal databases after every interaction.
• Service Quality: Ensure high levels of customer satisfaction by providing accurate product/service information.
• Reporting: Prepare simple daily reports using basic computer tools (Excel/Google Sheets).
• Compliance: Follow company-standard procedures and maintain data confidentiality.

Candidate Requirements

• Language Proficiency: Must be able to speak, read, and understand Malayalam fluently.
• Computer Skills: Basic knowledge of operating a computer, web browsing, and Microsoft Office (Word/Excel).
• Equipment: Must have a working smartphone or laptop with a stable internet connection.
• Communication: Ability to handle customer objections calmly and maintain a polite tone.
• Education: Minimum 12th Pass (Graduates preferred).

Why Apply Through Us?

At Balaji Consultancy, we simplify your job search. We provide direct access to verified remote roles, ensuring a transparent hiring process and timely onboarding.

How to Apply: Interested candidates, please share your CV on Email at balajiconsultants.hr1@gmail.com with the subject “Application for Malayalam WFH Role”.