📍 Location: Delhi
💼 Job Type: Full-Time
💰 Salary: As per industry standards

About the Role

We are seeking a dynamic and experienced Operations Manager to oversee the day-to-day activities of a restaurant in Delhi. The ideal candidate will be responsible for ensuring smooth operations, maintaining high service standards, managing teams, and driving profitability. This role requires a hands-on leader who can balance operational efficiency with exceptional customer experience while fostering a positive work environment for staff.

Key Responsibilities

• Oversee daily restaurant operations, including dining, kitchen, and customer service.
• Manage and train staff to maintain consistent service quality and operational efficiency.
• Monitor inventory levels, food costs, and wastage, ensuring optimal utilization of resources.
• Implement and maintain SOPs (Standard Operating Procedures) for all operational areas.
• Ensure compliance with health, hygiene, and safety standards.
• Coordinate with chefs, service staff, and vendors to ensure seamless business functioning.
• Handle customer feedback promptly and ensure guest satisfaction.
• Analyze financial performance, prepare reports, and recommend cost-effective strategies.
• Plan and execute promotional events or activities to increase footfall and revenue.
• Supervise maintenance, cleanliness, and upkeep of the restaurant premises.

Required Skills & Qualifications

• Graduate or Diploma in Hotel Management / Hospitality / Business Administration preferred.
• 5+ years of experience in restaurant or hospitality operations, with at least 2 years in a managerial role.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of restaurant financials, staffing, and vendor management.
• Problem-solving ability with a focus on efficiency and customer satisfaction.
• Proficient in POS systems, billing, and basic operational software.
• Flexibility to work during evenings, weekends, and holidays.

What We Offer

• Competitive salary as per industry standards.
• Performance-based incentives and growth opportunities.
• A supportive and collaborative work environment.
• Exposure to new restaurant concepts and operational excellence.

Ideal Candidate Profile

This role suits someone who thrives in a fast-paced hospitality environment, enjoys leading teams, and is passionate about creating memorable dining experiences. A successful candidate will bring discipline, creativity, and operational expertise to the restaurant’s day-to-day functioning.